Privacy and Cookie Policy

Your Policy

At Lanceval we realise your privacy and protection of data is of the utmost importance.

We never release your personal details to third parties for mailing or marketing purposes.

When you make a purchase from Lanceval we retain a copy of the order and only the information contained within (including your name, email address, delivery address, etc.) - this is used purely to record the transaction should we need to refer to it at a later date. 
This information is treated as fully confidential.

For a full explanation of our collection and handling of data please see below.

Lanceval Privacy Policy

This privacy policy relates to the website Lanceval.com and its owners, and governs the privacy of the website users and customers.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all FR national laws and requirements for user privacy.

Cookie Policy

This website uses cookies to better the users experience while visiting the website.

Upon accessing the website for the first time the following message is displayed

Our website uses cookies to provide the best possible user experience. You actively consent to our use of cookies if you continued to use this website

The visitor is invited to clearly confirm their agreement and consent by clicking the accept button.

This complies with recent GDPR legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are used to ensure the smooth functioning of the website and to aid your experience using it. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next.

Cookies are not computer programs, they can't read other information saved on your hard drive, and are not used to recognise you as an individual. 
They cannot be used to spread viruses, or get a user's e-mail addresses etc.

Our website, like many others uses Google Analytics in order to monitor the performance of the website.

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

  • Internet Explorer

http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

  • Google Chrome

https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

  • Mozilla Firefox

http://support.mozilla.org/en-US/kb/Blocking%20cookies

  • Apple Safari

http://docs.info.apple.com/article.html?artnum=32467

 

Contact & Communication

Users contacting this website, and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (see our Data Base Policy and the Right to Be forgotten).

Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

We may use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted.

Your details are not passed on to any third parties.

Database Policy

All personal details relating to customers are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the email address at the bottom of this policy.

Another key GDPR change is the Right to Erase or ‘to be forgotten’. This demands that individuals be able to withdraw their consent for data processing if there is there is “no overriding legitimate interest” for the Data Controller to hold it

In compliance with GDPR legislation we offer the Right to Erase, the right of a person to withdraw their consent for data processing if there is there is “no overriding legitimate interest” for ourselves to hold it. Please contact our customer services department with your details and we will advise on how to proceed with your data erasure application.

Please note we are only able to allow the full deletion of a customer’s data where there is no transaction history – this being an overriding legitimate interest for retaining the data for the benefit of both the customer and the website owners.

Email Newsletter/Marketing

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Some subscriptions may be manually processed via vocal phone or written agreement with the user. All our email marketing requires that the recipient gives clear consent to receive, and all emails include clear directions on how to easily unsubscribe.

Subscriptions are taken in compliance with FR Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you, please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with FR Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. An automated un-subscription system is available with clear instructions on how to un-subscribe.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Contacts

Please address all unanswered questions to info@lanceval.com

Please submit your Right to Erase applications to  info@lanceval.com