Terms and Conditions

Prices and products

 All prices on Lanceval Shop are in Euros. The amount to be billed by Lanceval, including product prices and shipping costs, VAT included. Any taxes or customs fees associated with the importation of goods into the country of residence of the customer and his dependents will be billed by the authority. Lanceval reserves the right to change prices at any time without notice. Orders made before the price change will not be affected and will be billed at the correct price shown when ordering. The products remain the property of Lanceval until the receipt of full amount billed.

Secure payment

Lanceval platform uses a highly secure payment via Credit Card and PAYPAL , ensuring total confidentiality of bank customer. The customer information is encrypted and transmitted directly to the operator that manages the bank Debit, Lanceval will therefore at no time access to data. Processing payments by credit cards is provided by STRIPE and by PAYPAL and Lanceval which assumes no responsibility.

Delivery

Lanceval will ship orders within a maximum of 30 working days of receipt of payment, provided that all products ordered by the customer are in stock when ordering. Delivery times vary depending on product availability, and the country of destination. All packages are shipped with the services of the Post - from France by destination - by priority mail, with tracking number (except for some small shipments for France sent by standard mail). Lanceval disclaims any responsibility for the delivery of parcels to the post office concerned. Shipping price depends to country of customer in the world. The customer must ensure that the delivery address given is sufficient for routing without incident by the concerned department of the Post. If a package is returned by the Post Office service in question due to insufficient or incorrect address, the customer will have to support the postage for the return of the package. In this case the delivery under these conditions is no longer applied. If a package is returned by the Post Office service in question due to insufficient or incorrect address, and that the client requests a refund of the corresponding command, the amount repaid by Lanceval will be limited to total products and will not include ports. The customer can check the status of their orders from the online tracking tool provided by the Post.

Return Merchandise

The customer receives a guaranteed “Satisfied or refunded" on all products ordered in the shop during the 15 days following receipt of the goods (the postmark is valid). It will not be refunded or exchanged only products that can again be offered for sale which have not been open, and which were returned in their intact original packaging. The risks involved in returning the item (loss or damage) remain the responsibility of the customer and the shipping costs (return).

Responsibilities

The photographs and texts relating to product descriptions are not contractual, it is possible that the client were slight differences in color or packaging, in this case Lanceval cannot be held responsible. When the customer confirms his order on the website, he declares to have read and accepted the conditions of sale. No advice or information given to the client, orally or in writing, are likely to create Guaranties if they are not expressly allowed under these conditions. These terms and conditions are governed by French law and may be modified at any time without notice.

Intellectual property

All designs, texts, commentaries, illustrations, images and photos on this site are published by Lanceval and remain their respective properties. For this reason and in accordance with the Code of Intellectual Property, any use, total or partial reproduction or public diffusion of information and documents is strictly prohibited without prior authorization of Lanceval.

Contact

For any claim, further information or assistance on the Site or on the purchase procedure, please write an e-mail to Client Service : info@lanceval.com